Effective date: 05 January 2026
1. About this Privacy Policy
OLIVETREE MARKETING SOLUTIONS PTY LTD (ACN 644 043 185) (we, us or our)
provides digital marketing services. We are committed to protecting the privacy of
personal information collected through our website and in the course of our business.
This Privacy Policy explains how we collect, hold, use and disclose personal
information, how we keep it secure, and how you can access or correct your personal
information or make a complaint.
In this policy, personal information has the meaning given in the Privacy Act 1988 (Cth)
and includes information or an opinion about an identified individual, or an individual
who is reasonably identifiable.
2. Applicable law
We manage personal information in accordance with:
- the Privacy Act 1988 (Cth);
- the Australian Privacy Principles (APPs);
- the Spam Act 2003 (Cth); and
- applicable guidance issued by the Office of the Australian Information Commissioner (OAIC).
Where state-based privacy obligations apply (for example in relation to health
information), we also comply with relevant NSW privacy legislation.
3. What personal information we collect
We may collect and hold the following types of personal information:
(a) Enquiry and contact information
- full name;
- job title or position;
- business name;
- postal address and business address;
- email address;
- telephone and mobile numbers.
(b) Client and project information
If you engage us to provide services, we may collect additional information necessary to
deliver those services, communicate with you, and manage our client relationship.
(c) Website and technical information
When you visit our website, we may automatically collect:
- IP address;
- browser type and version;
- device information;
- pages visited and time spent on the site; and
- referring URLs.
(d) Case studies and testimonials
We may display client names, business details, testimonials and results as case studies
on our website. We only do this with the client’s consent or where permitted by law.
(e) Other information
Any other personal information you choose to provide to us, including when completing
forms or uploading documents.
We do not intentionally collect sensitive information (such as health information or
criminal records) unless it is reasonably necessary for our functions (for example,
accessibility requirements for events) and permitted by law.
4. How we collect personal information
We collect personal information:
- directly from you when you complete a questionnaire, submit an enquiry, or contact
us; - when you book a meeting with us through a third-party booking platform;
- when you interact with our website; and
- from publicly available sources where relevant to our services.
5. Consequences of not providing personal information
If you do not provide requested personal information, we may be unable to:
- respond to your enquiry;
- contact you about our services; or
- provide digital marketing services to you.
6. Purposes for collection, use and disclosure
We collect, hold, use and disclose personal information for the following purposes:
- booking and conducting meetings;
- providing digital marketing and related services;
- managing client relationships and communications;
- improving our website, services and marketing strategies;
- preparing and publishing case studies and testimonials (with consent);
- complying with legal and regulatory obligations; and
- any other purpose permitted or required by law.
We will not use or disclose personal information for a secondary purpose unless you
would reasonably expect us to do so, you have consented, or the use or disclosure is
otherwise permitted or required by law.
7. Marketing Communications
We may contact you using the details you provide to respond to your enquiry or discuss
our services.
We may contact you using the details you provide to respond to your enquiry, arrange
meetings, or discuss our services. We will only send ongoing marketing or promotional
communications where you have consented or where otherwise permitted under the
Spam Act 2003 (Cth). You may opt out of marketing communications at any time by
contacting us.
8. Disclosure of personal information
We may disclose personal information to:
- third-party service providers who assist us to operate our website or business
(including IT providers, analytics providers and booking platforms); - professional advisers such as accountants and lawyers;
- third-party platforms used to schedule meetings;
- government authorities where required or authorised by law; and
- clients or the public in connection with approved case studies or testimonials.
We take reasonable steps to ensure third parties handle personal information in
accordance with privacy laws.
9. Overseas Disclosure
Some third-party service providers (such as analytics or booking platforms) may store or
process personal information outside Australia. Where this occurs, we take reasonable
steps to ensure that overseas recipients handle personal information in a manner
consistent with the Australian Privacy Principles.
You may contact us if you would like further information about whether your personal
information is disclosed overseas and, if so, the countries in which it may be handled.
10. Cookies and analytics
We use cookies and similar technologies to:
- operate and maintain our website;
- analyse website usage and performance; and
- improve user experience.
This may include the use of third-party analytics services such as Google Analytics. You
can manage or disable cookies through your browser settings. Disabling cookies may
affect website functionality.
Where required by law, we use cookie consent mechanisms to allow users to manage
their cookie preferences. You may withdraw or change your consent at any time through
your browser settings or any cookie management tools made available on our website.
11. Security of personal information
We take reasonable steps to protect personal information from misuse, interference and
loss, and from unauthorised access, modification or disclosure.
However, no method of transmission over the internet or electronic storage is
completely secure, and we cannot guarantee absolute security.
12. Data retention
We retain personal information only for as long as reasonably necessary to fulfil the
purposes for which it was collected, or as required by law. When personal information is
no longer required, we take reasonable steps to delete or de-identify it.
13. Data breaches
If a data breach occurs that is likely to result in serious harm to individuals, and the
Privacy Act applies, we will comply with the Notifiable Data Breaches scheme, including
notifying affected individuals and the Office of the Australian Information Commissioner
(OAIC) where required.
14. Access and correction
You may request access to personal information we hold about you and request
correction of inaccurate, out-of-date or incomplete information. Requests should be
made in writing using the contact details below.
We may refuse access in limited circumstances permitted by law, in which case we will
provide reasons for the refusal.
We will respond to access and correction requests within a reasonable period, usually
within 30 days.
15. Third-party websites
Our website may contain links to third-party websites or booking platforms. This Privacy
Policy does not apply to those third-party sites, and we are not responsible for their
privacy practices.
16. Complaints
If you have a complaint about how we handle personal information, please contact us
using the details below. We will respond within a reasonable time.
If we do not resolve your complaint to your satisfaction, you have the right to make a
complaint to the Office of the Australian Information Commissioner (OAIC), which is the
independent regulator responsible for privacy complaints in Australia.
17. Changes to this policy
We may update this Privacy Policy from time to time. The current version will be
published on the website with the effective date.
18. Contact us
If you have any questions about this Privacy Policy, please contact us.
